Hello all! Operator has just brought a new unit, Can you please advise?

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JamYou
Posts: 16
Joined: Tue Jun 28, 2022 12:30 pm

Hello all! Operator has just brought a new unit, Can you please advise?

Post by JamYou »

Hello all!
Operator has just brought a new unit, inserted company card, but when we insert a driver card in it ejects it out and say’s wrong card. Can you please advise?
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Darroxig
Posts: 9
Joined: Thu Jun 30, 2022 12:10 pm

Re: Hello all! Operator has just brought a new unit, Can you please advise?

Post by Darroxig »

There's loads of that happening I've sent two of our drivers cards back. Seems to be a faulty batch of cards.
Chrissme
Posts: 4
Joined: Thu Jun 30, 2022 12:12 pm

Re: Hello all! Operator has just brought a new unit, Can you please advise?

Post by Chrissme »

Is the driver card new? A lot of new cards recently have had to be sent back due to faulty chip
JamYou
Posts: 16
Joined: Tue Jun 28, 2022 12:30 pm

Re: Hello all! Operator has just brought a new unit, Can you please advise?

Post by JamYou »

Chrissme wrote: Thu Jun 30, 2022 12:12 pm Is the driver card new? A lot of new cards recently have had to be sent back due to faulty chip
yeah it’s new
Chrissme
Posts: 4
Joined: Thu Jun 30, 2022 12:12 pm

Re: Hello all! Operator has just brought a new unit, Can you please advise?

Post by Chrissme »

JamYou wrote: Thu Jun 30, 2022 12:13 pm
Chrissme wrote: Thu Jun 30, 2022 12:12 pm Is the driver card new? A lot of new cards recently have had to be sent back due to faulty chip
yeah it’s new
sounds like another faulty card you will have to get in touch with them to replace it or pay to get a new one which is annoying but much quicker as you can do it online
JamYou
Posts: 16
Joined: Tue Jun 28, 2022 12:30 pm

Re: Hello all! Operator has just brought a new unit, Can you please advise?

Post by JamYou »

Yes it’s a new card we have purchased the unit how can we bring it back to the operators yard?
Romyop
Posts: 4
Joined: Thu Jun 30, 2022 12:16 pm

Re: Hello all! Operator has just brought a new unit, Can you please advise?

Post by Romyop »

JamYou wrote: Thu Jun 30, 2022 12:14 pm Yes it’s a new card we have purchased the unit how can we bring it back to the operators yard?
drive without card, print a ticket and write on back the reason for the drive without card. It's approved by VOSA and reg.561 too
JamYou
Posts: 16
Joined: Tue Jun 28, 2022 12:30 pm

Re: Hello all! Operator has just brought a new unit, Can you please advise?

Post by JamYou »

Romyop wrote: Thu Jun 30, 2022 12:16 pm
JamYou wrote: Thu Jun 30, 2022 12:14 pm Yes it’s a new card we have purchased the unit how can we bring it back to the operators yard?
drive without card, print a ticket and write on back the reason for the drive without card. It's approved by VOSA and reg.561 too
we have a few jobs booked in was bit worried to put unit on road or not.
Romyop
Posts: 4
Joined: Thu Jun 30, 2022 12:16 pm

Re: Hello all! Operator has just brought a new unit, Can you please advise?

Post by Romyop »

JamYou wrote: Thu Jun 30, 2022 12:17 pm
Romyop wrote: Thu Jun 30, 2022 12:16 pm
JamYou wrote: Thu Jun 30, 2022 12:14 pm Yes it’s a new card we have purchased the unit how can we bring it back to the operators yard?
drive without card, print a ticket and write on back the reason for the drive without card. It's approved by VOSA and reg.561 too
we have a few jobs booked in was bit worried to put unit on road or not.
you can drive all this time without card with printouts. you must print a ticket when you start the program and when you finish it. and keep those tickets as any tachograph record in your company. And you must follow the driving schedule that will be recorded on the ticket.
Waltonix
Posts: 15
Joined: Fri Jun 17, 2022 1:22 pm

Re: Hello all! Operator has just brought a new unit, Can you please advise?

Post by Waltonix »

Faulty batch of cards off loaded onto drivers. Must be well up in the hundreds now with faulty cards
DafyddPink
Posts: 8
Joined: Tue Jun 28, 2022 12:33 pm

Re: Hello all! Operator has just brought a new unit, Can you please advise?

Post by DafyddPink »

DVLA has confirmed that a batch of faulty cards has been issued. Drivers should continue to make printouts as per regs whilst replacements are ordered
McleanGo
Posts: 9
Joined: Thu Jun 30, 2022 12:20 pm

Re: Hello all! Operator has just brought a new unit, Can you please advise?

Post by McleanGo »

DVLA have over the past 4 weeks issued faulty cards to drivers. Send it back to them explaining the issue.
tonytara
Posts: 3
Joined: Wed Jun 29, 2022 3:03 pm

Re: Hello all! Operator has just brought a new unit, Can you please advise?

Post by tonytara »

I had the same problem with a new card.
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michaellst
Posts: 5
Joined: Wed Jun 29, 2022 3:07 pm

Re: Hello all! Operator has just brought a new unit, Can you please advise?

Post by michaellst »

My old card still valid until July I have received new one tried to insert into tachograph shows wrong card but on my new card valid date starts from July maybe that's problem have to wait until valid date will begins.
deepark
Posts: 7
Joined: Wed Jun 29, 2022 4:43 pm

Re: Hello all! Operator has just brought a new unit, Can you please advise?

Post by deepark »

michaellst wrote: Thu Jun 30, 2022 12:22 pm My old card still valid until July I have received new one tried to insert into tachograph shows wrong card but on my new card valid date starts from July maybe that's problem have to wait until valid date will begins.
It won’t work till it’s valid date.
But also there is faulty cards that have been sent out.
Lerishei
Posts: 5
Joined: Tue Jun 28, 2022 12:47 pm

Re: Hello all! Operator has just brought a new unit, Can you please advise?

Post by Lerishei »

Has it been calibrated?
Hutchel
Posts: 2
Joined: Thu Jun 30, 2022 12:26 pm

Re: Hello all! Operator has just brought a new unit, Can you please advise?

Post by Hutchel »

There is a bad batch of new cards you will have to send it back and get a new one
cataloq
Posts: 6
Joined: Wed Jun 29, 2022 4:13 pm

Re: Hello all! Operator has just brought a new unit, Can you please advise?

Post by cataloq »

Old owner didn’t lock out with his card
JamYou
Posts: 16
Joined: Tue Jun 28, 2022 12:30 pm

Re: Hello all! Operator has just brought a new unit, Can you please advise?

Post by JamYou »

cataloq wrote: Thu Jun 30, 2022 12:27 pm Old owner didn’t lock out with his card
yes
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