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So how come the trailer worked fine before breakdown?

Posted: Fri Oct 21, 2022 11:42 am
by Jeetion
Broke down last week near Leicester. Crouch recovery came to help via the AA from the hard shoulder to the service station.
When arrived on the service station my driver noticed that all 4 rear trailer threes where smashed.
Recovery driver says is not he’s fault as he done all the connections properly, called at their office said their truck is fine.
So how come the trailer worked fine before breakdown? We changed the tyres and sent another tractor unit for the collection and worked just fine.
Sent the tyres bill to the AA but wouldn’t recommend Crouch recovery to be fair.

Re: So how come the trailer worked fine before breakdown?

Posted: Fri Oct 21, 2022 11:43 am
by Graneuro
Them there wreckers have some power as we all know they gotta drag 44t around but pretty sure if brakes was on he would know he was actually dragging it 🤔
What was the issue or did your driver not know/do his checks prior to use? Rigid or trailer

Re: So how come the trailer worked fine before breakdown?

Posted: Fri Oct 21, 2022 11:43 am
by Jeetion
Graneuro wrote: Fri Oct 21, 2022 11:43 am Them there wreckers have some power as we all know they gotta drag 44t around but pretty sure if brakes was on he would know he was actually dragging it 🤔
What was the issue or did your driver not know/do his checks prior to use? Rigid or trailer
trailer worked fine before and after the tyres where replaced.
If the trailer had a problem than we wouldn’t be able to take it back in the same day. It was curtain trailer with max 5 tonnes on it.
The issue was a failed cpc on the tractor unit

Re: So how come the trailer worked fine before breakdown?

Posted: Fri Oct 21, 2022 11:46 am
by brettro
Montracon trailer by any chance
Heldex auto handbrake on when air drops
Lost 12 tyres with agency like that 😢

Re: So how come the trailer worked fine before breakdown?

Posted: Fri Oct 21, 2022 11:47 am
by Jeetion
brettro wrote: Fri Oct 21, 2022 11:46 am Montracon trailer by any chance
Heldex auto handbrake on when air drops
Lost 12 tyres with agency like that 😢
no mate, it’s schmitz

Re: So how come the trailer worked fine before breakdown?

Posted: Fri Oct 21, 2022 11:47 am
by brettro
Jeetion wrote: Fri Oct 21, 2022 11:47 am
brettro wrote: Fri Oct 21, 2022 11:46 am Montracon trailer by any chance
Heldex auto handbrake on when air drops
Lost 12 tyres with agency like that 😢
no mate, it’s schmitz
A ok

Re: So how come the trailer worked fine before breakdown?

Posted: Fri Oct 21, 2022 11:48 am
by negwill
I used to work for a company that ran Schmitz Trailers and the trailer auto handbrake would come on when the air drops, they used to have problems with driver's dragging the trailers around damaging the tyres. I have also seen it when the push to shunt button hasn't been released properly and a driver has gone up the road after coupling up and it caused the trailer brakes to overheat and lock but that was only on one axle that I saw, but either way the trailer bakes haven't been released properly before towing....

Re: So how come the trailer worked fine before breakdown?

Posted: Fri Oct 21, 2022 11:49 am
by garnais
Have had massive bills from crouch recovery no lap tops on break downs but still charged massive bills for walk rounds scratching there nuts..typical of a beano really but if there in Ireland they scream almighty

Re: So how come the trailer worked fine before breakdown?

Posted: Fri Oct 21, 2022 11:49 am
by Daomen
Looks like he pulled trailer by force with trailer brakes on

Re: So how come the trailer worked fine before breakdown?

Posted: Fri Oct 21, 2022 11:50 am
by Rilear
Won't be using them any time soon

Re: So how come the trailer worked fine before breakdown?

Posted: Fri Oct 21, 2022 11:52 am
by sulliam
Same issue on one of my trailers. EBS from the trailer was the issue.

Re: So how come the trailer worked fine before breakdown?

Posted: Fri Oct 21, 2022 11:53 am
by chrisio
I'm sorry to hear this mate that is a costly repair already on top of your other troubles and hope you get something back from someone. Crouch have a good reputation so it's really unusual for them but I agree with above comments it looks like the trailer has just been dragged about!!!
Did you say with help from the AA? I didn't think they do commercial stuff?

Re: So how come the trailer worked fine before breakdown?

Posted: Fri Oct 21, 2022 11:54 am
by maulter
chrisio wrote: Fri Oct 21, 2022 11:53 am I'm sorry to hear this mate that is a costly repair already on top of your other troubles and hope you get something back from someone. Crouch have a good reputation so it's really unusual for them but I agree with above comments it looks like the trailer has just been dragged about!!!
Did you say with help from the AA? I didn't think they do commercial stuff?
year they have a commercial department that they sup all there work out to commercial contractors same as rack

Re: So how come the trailer worked fine before breakdown?

Posted: Fri Oct 21, 2022 11:54 am
by chrisio
maulter wrote: Fri Oct 21, 2022 11:54 am
chrisio wrote: Fri Oct 21, 2022 11:53 am I'm sorry to hear this mate that is a costly repair already on top of your other troubles and hope you get something back from someone. Crouch have a good reputation so it's really unusual for them but I agree with above comments it looks like the trailer has just been dragged about!!!
Did you say with help from the AA? I didn't think they do commercial stuff?
year they have a commercial department that they sup all there work out to commercial contractors same as rack
ahh cool. Never knew that!!

Re: So how come the trailer worked fine before breakdown?

Posted: Fri Oct 21, 2022 11:55 am
by pawwlo
One day they charged me 150 for technician to pop in and tell the driver that he can't drive the truck.

Re: So how come the trailer worked fine before breakdown?

Posted: Fri Oct 21, 2022 11:57 am
by pickeen
pawwlo wrote: Fri Oct 21, 2022 11:55 am One day they charged me 150 for technician to pop in and tell the driver that he can't drive the truck.
about rate

Re: So how come the trailer worked fine before breakdown?

Posted: Fri Oct 21, 2022 11:58 am
by guylion
Look like the trailer brakes wasn't released, surely the only explanation for those marks is extreme drag, meaning tyres are locked in that position and therefore only the rescue driver is responsible to make sure brakes are release and spin fine.
There's a case for legal action there I believe. 🤷🏿‍♂️🤷🏿‍♂️✌🏿✌🏿

Re: So how come the trailer worked fine before breakdown?

Posted: Fri Oct 21, 2022 11:59 am
by Saaqui
Wow that's crazy I have had same Sanrio but AA cover them ass of

Re: So how come the trailer worked fine before breakdown?

Posted: Fri Oct 21, 2022 11:59 am
by Jeetion
Just got an update from the Aa:
I understand you are alleging that four trailer tyres were damaged during recovery.
As part of my investigation into your claim, I obtained a report from our agent, Crouch & Son Ltd. They have obtained a statement from the recovery who transported the vehicle from the breakdown location on the hard shoulder of M1 to a safe location. As I am sure you can appreciate, the safety of our member/passengers and our recovery operative is of paramount importance and moving the vehicle to safety is our priority. Therefore, it is not always possible to complete a thorough check of the vehicle’s condition before moving the vehicle from a dangerous location. The tyres were free rolling during the recovery process which would have prevented any damage to them.
Once the vehicle was recovered to the services, the recovery driver checked the vehicle and noticed that the tyres had flat spots and highlighted this to the member. This damage was noted on the signed condition report, a copy of which I have attached. Further to this, our system confirms that the recovery driver called in to the AA office to report that he had found the trailer tyres damaged.
I confirm that the AA do not accept the tyres were damaged during the recovery process and as such, have no offers to make in respect of your claim.

Re: So how come the trailer worked fine before breakdown?

Posted: Fri Oct 21, 2022 12:00 pm
by Davalla
I used Crouch once in life.. will never use them again. I broke down on M1 jct 26, driver came and behaved like he owned whole world. Started to moan how truck is low, kicking my bumper gylles lights instead of adding two pieces of wood under wheels to make it higher which I told him to do. Absolute idiot behaving. Even his driving was not on point and not concentrating too.
He then took me to jct 27 to drop the trailer as it was 27 tonne so we can get the recovery cheaper. He took us to next layby less than mile away and after bill arrived Crouch said “we didn't charge you the extra mile and you will pay same as we would tow fully loaded” 👍

Re: So how come the trailer worked fine before breakdown?

Posted: Sun Apr 09, 2023 5:23 pm
by scorned2023
Jeetion wrote: Fri Oct 21, 2022 11:59 am Just got an update from the Aa:
I understand you are alleging that four trailer tyres were damaged during recovery.
As part of my investigation into your claim, I obtained a report from our agent, Crouch & Son Ltd. They have obtained a statement from the recovery who transported the vehicle from the breakdown location on the hard shoulder of M1 to a safe location. As I am sure you can appreciate, the safety of our member/passengers and our recovery operative is of paramount importance and moving the vehicle to safety is our priority. Therefore, it is not always possible to complete a thorough check of the vehicle’s condition before moving the vehicle from a dangerous location. The tyres were free rolling during the recovery process which would have prevented any damage to them.
Once the vehicle was recovered to the services, the recovery driver checked the vehicle and noticed that the tyres had flat spots and highlighted this to the member. This damage was noted on the signed condition report, a copy of which I have attached. Further to this, our system confirms that the recovery driver called in to the AA office to report that he had found the trailer tyres damaged.
I confirm that the AA do not accept the tyres were damaged during the recovery process and as such, have no offers to make in respect of your claim.
Thanks for sharing this, lets step back from the AA's parroting crouch allegations as fact.

I would like to know their drivers name or description? to see if he is known to me as one of their workers that performed poorly then abandoned their separate witnessed incidents causing serious consequential critical inconvenience and loss of which crouch multiply displayed absolutely no concern for.

Back to your situation,

1. Was this on the hard shoulder at the correct side of the line marking the edge of the carriageway, straddling a live lane or an active smart lane?

I've changed tyres and laid down on the shoulder checking my own vehicle is safe to drive and I haven't felt in such danger taking off rapidly would be acceptable or safer for anyone so unless this was on a live lane without a shoulder to immediately take it to for checks I have no idea what the AA are suggesting, other than a mega rush without time to even check the tyres by a worker more likely to mess job up due to rushing it.

2. Have they used that trailer at speed along the hard shoulder next to, or on a live lane and for what distance as a guess?

Crouch has driven it in that condition regardless of the "who done it" scenario that materialized in line with conduct I'd now expect of them, risking a massively increased chance of a serious blowout with four tyres likely to kill someone's family as a worker attending a call to a stationary vehicle handed to a professional for all the reasons you do. Incl protect asset and road users from any defect that may have or may develop by contracting professionals.

3. Was the fault even related to air and likely to leave a trailer lock up?

4. What was contacting crouch like, was it a polite diligent reception with respect for a customer and collecting the facts diligently?

5. Did you get any joy or have any further contact or lack of ability due to abandonment by crouch?

6. What was the cost of tyres you had to pay and has it caused any issues being out of pocket?

Cheers